Benefits of NFC for Business

Near field communication technology isn’t just for individuals or customers. Businesses can benefit from this technology as well. Managers can communicate quickly with employees and a business, whether big or small, can improve customer satisfaction through contactless payment and information systems.

Staff Communication

NFC tags allows employees to check in at their current locations and record time spent on the clock and time spent on break. Knowing where employees are is important for a manager to keep the store operating smoothly. As employees move on to new tasks, they can update what they’ve finished and where they’re at.

Real Time Updates

Real time updates are vital in the fast paced business world. Tracking employees and reading updated notes from staff or managers can occur through the use of NFC. Managers can track employees instantly to provide more efficient scheduling throughout the day. If a customer needs help, all a manager has to do is wave her smartphone over an NFC tag with the relevant information to check who is in the department and free to help the customer.

Improved Customer Service

Taking the hassle out of paying at the store seems to be NFC’s driving force. Creating faster, more efficient ways to get through the checkout line is a goal of any company, and NFC card readers offer this service to customers. In addition to payment systems, NFC can be used to help customers find information. By placing NFC tags in product displays, a customer can wave his smartphone over it to learn more about a product or service that catches his interest.

In addition to cutting down on wait times -- something every customer appreciates -- NFC would allow customers to pre-load coupons into their smartphone or collect store reward points automatically. Having everything in one place means a customer never misses an opportunity for savings because he forgot a coupon or his rewards card at home. Cashiers no longer have to scan separate coupons or type in complex discounts, thus cutting customer wait time down even further.

Whether you work at a large corporation, run a small business, or fund a non-profit organization, NFC technology has several benefits that can help you with time management, employee tracking, and customer satisfaction. As the technology grows, more merchants will find themselves moving toward NFC technology for completing their transactions.

NFC Forum: NFC as a Business Driver
Is NFC Important for Your Small Business?